In current times it’s become important for your business to be reachable away from the office, though of course there are other reasons why you should be looking into VoIP telephony for the long term as well.
Firstly, what is VoIP? VoIP stands for “Voice over Internet Protocol” which effectively means it uses the Internet for telephone communications. With VoIP you’re able to replace your traditional phone connection, which uses copper cables through a provider such as Telkom, to one that runs via the Internet. So what exactly makes VoIP so desirable?
VoIP costs less
The driving reason behind a switch to VoIP telephony is the cost-saving element. With VoIP telephony, price savings can be massive. Seven years ago IronTree paid Telkom R23,000 per month for its phone services. We then switched to VoIP telephony and now, despite the business having grown to three times the size, we now pay half of what we did 7 years ago. And that’s not forgetting that Telkom has increased its prices since then as well.
VoIP is more mobile and accessible
Another major advantage that VoIP has over traditional phone lines is that with VoIP you can take your business with you everywhere you go. In other words, your business number becomes reachable when you’re on the move, at home, or anywhere else because calls are taking place over the Internet and data networks. This functionality allows your team to work anywhere as effectively as it does at the office. In the current uncertain times brought on by the COVID-19 pandemic, VoIP is ideal for negating risk in the office without losing productivity.
VoIP is feature-rich
VoIP telephony comes with a host of features such as conference calling, auto-attendants, call queue structuring and advanced analytics that allow a business to customise, personalise and analyse call data in ways that aren’t possible with a traditional telephony setup.
VoIP calls are higher quality
So long as your calls run through a fast and stable Internet connection the voice quality compared to traditional landline phones is far superior, coming across as clear and crisp. This is due to the more advanced technology that’s been built into VoIP phones such as noise-canceling microphones and advanced audio compression.
At IronTree we’ve seen our telephony cost greatly reduced and our call feedback improve since moving to VoIP, and we’re firm believers in helping other organisations achieve the same gain. In the business landscape of today, organisations just can’t ignore the benefits of VoIP.
Advanced and secure VoIP telephony that allows your business to function flawlessly anywhere