As businesses become cloud based, and activities and functions happen more via the Internet, many business owners find themselves asking why their telephony still runs on expensive analogue copper lines. I’ve highlighted the overarching benefits of VoIP telephony before, but I want to take a specific look at what makes having a hosted PBX so beneficial.
The major benefit of hosted everything is of course cost reduction, and this is no different with the PBX. Since the PBX is hosted online there’s no physical equipment to be maintained and monitored and therefore there’s no PBX maintenance fee attached to VoIP telephony. Compare that to the Telkom standard of R650 a month and you can already see cost benefit of the hosted scenario.
The second significant feature of the hosted PBX is one that came into its own in 2020, that of mobility. A hosted PBX allows you to set up company phones on take-home devices like laptops and cell phones, allowing them to function as normal in a work-from-home environment. The business continuity benefits offered by a mobile telephony solution enabled all of IronTree’s departments, including technical support, to continue as usual during the COVID-19 lockdown.
The third and often overlooked element that puts hosted PBX in a league of its own is the scalability it allows. With the hosted PBX you can increase or decrease your number of phones and extensions as your company grows or scales down, without the cost and hassle of a contract change. IronTree Voice for example, isn’t contract based, it runs on a monthly billing system. So, you can add phones and extensions only when they’re needed, even just one at a time.
In essence, having a hosted PBX allows you to save money while increasing your working options and flexibility, this on top of the specific benefits that VoIP telephony offers.
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Advanced and secure VoIP telephony that allows your business to function flawlessly anywhere