We live in a fast-paced world of instant gratification and our lives depend largely on 'always on' technology platforms, both in the business world and in our personal lives. Companies, large and small, demand zero downtime on their computing devices.
Without access to online email, online banking, the internet, online 'smart devices' and constant financial software uptime, businesspeople cannot operate. It can cost some companies millions if these facilities are unavailable for mere minutes. Company directors, their families and workers based outside of the office (such as sales people and managers working at client sites) demand constant connectivity to be able to receive and transmit messages. Even our children cannot happily survive without access to the internet and allied communication tools. But there is a small saving grace for IT managers in the form of a little tool called a remote desktop manager. We have compiled our ten commandments of remote desktop manager must-haves:
Commandment 1: Thou shalt use a remote desktop manager to enable pro-active and instant support and troubleshooting capabilities.
Your chosen remote desktop manager tool shall have a near to zero learn time that can be deployed in minutes. Remote desktop managers must make your life - and your clients' lives - easier, not more difficult.
Commandment 2: Thou shalt stop unnecessary fire fighting and reduce your IT costs.
The time has come for IT managers to spend less time travelling around to fix small system errors that can be remedied remotely, thus saving you time and money and facilitating instant problem resolution and consequent client satisfaction.
Commandment 3: Though shalt become pro-active.
Deploying a remote desktop manager tool with the capability to constantly monitor the system status gives you complete access to the information you need to make proactive decisions that enable you to prevent system issues before they result in downtime, unhappy customers or fire fighting scenarios.
Commandment 4: Your remote desktop management tool should be capable of automating routine repetitive tasks.
There is no need for routine software updates to be done individually or deployed by you in person. Simple tasks should be recognised and deployed by your remote desktop manager.
Commandment 5: Thou shalt use 100% cloud-hosted products.
As a result, no additional expensive and hard-to-deploy infrastructure will be required. Cloud-hosted remote desktop management tools have many advantages. Amongst these is the ability to manage all client devices regardless of where they are or where you are, anytime, anywhere, from any device. Cloud-hosted solutions can also be purchased on a month-to-month subscription basis with no long-term contractual 'hook in'.
Commandment 6: Thou shalt protect the client business devices that you are tasked with supporting.
Cloud-hosted remote desktop managers allow you to trace stolen laptops and clear all sensitive data from stolen or lost devices.
Commandment 7: Ensure that your remote desktop management tool allows 100% granular visibility of the devices you manage.
Ensure that your remote desktop management tool allows 100% granular visibility of the devices you manage with the ability to control the software and hardware installed and used on every supported device.
Commandment 8: Thou shalt prevent non-productive, dangerous activities from being conducted on all client devices.
Remote desktop managers allow you to prevent non-productive, dangerous activities from being conducted on all client devices by allowing you to configure 'black listed' and 'white listed' software applications for relevant worker categories.
Commandment 9: Thou shalt react quickly to real-time warnings.
Once you have deployed an efficient remote desktop management tool, thou shalt react quickly to real-time warnings, then immediately pinpoint current and imminent threats and issues and deploy the necessary steps to resolve them immediately.
Commandment 10: Thou shalt make use of the reports generated by the remote desktop management tool.
Make use of the reports generated by the remote desktop management tool to demonstrate great value-add to your clients as well as to ensure that your own support organisation becomes constantly more efficient and cost-effective, thus (a) increasing your client base through word of mouth from happy customers, (b) being able to efficiently support more customers without adding resources and (c) becoming more profitable. Download our free
guide 'How to make your business more flexible and cost effective' here.