Six things to consider when evaluating PC remote tools

 2017-02-16 10:06 AM by
Six things to consider when evaluating PC remote tools

By now you've heard the term 'the cloud'. It's a global hot topic - the term that's on everyone's lips, the 'new' way to describe the internet and the fantastic facilities that are available to us. One of the biggest advantages of the cloud is that it gives us the ability to work and interact remotely; no matter where we are or what time it is.


If you're a professional who needs to work remotely and your work encompasses remotely accessing other computers, I'm sure you're well aware of the great PC remote tools that facilitate this access. But are you also aware of the dangers of using PC remote tools and the allied necessity to ensure that the PC remote tool that you are using is both functional and secure?

Here are a few simple guidelines on what to consider when evaluating PC remote tools:

1. Security

Some traditional PC remote controls that require an element of on-premise infrastructure - for example hardware and firewall devices - may not be secure enough and may allow hackers to access and compromise your network. Cloud-based PC remote tools don't require any on-premise equipment and are therefore more secure.

2. Ability to implement BYOD (bring your own device) policy without issues

Today's trend is for people to select devices of their choice - especially when it comes to mobile devices - and to bring these devices into the office. Usually these devices then connect to the office Wi-Fi network. Cloud-based PC remote tools include 'client software' for mobile devices and allow you to support all devices wherever they are. This means that even when devices are not connected to your office domain, your PC remote tools remain effective. (Supporting the client MD's wife on her home PC, anyone?!)

3. Initial capital outlay

Cloud-based PC remote tools require absolutely zero initial capital outlay. Cloud-based PC remote tools are also 'elastic' so there's no need to guesstimate how many device licenses you'll require at the outset. Cloud-based PC remote tools allow one to add or remove device licenses as and when required and consequently adapt to your business requirements.

4. Length of contract

Cloud-based PC remote tools are billed on a monthly subscription basis. This means that you're never locked into either an ineffective product or inefficient service provider. Flexibility is core to business agility.

5. Device or software agnostic

Some traditional PC remote tools only work on certain devices or specific operating systems, for example, only Windows or only Mac. Cloud-based PC remote tools usually cater for a range of devices, including smartphones and tablets, and a broad range of operating platforms.

6. Other productivity gains

PC remote tools that offer only basic remote support and troubleshooting capability will limit your ability to be pro-active. Effective PC remote tools should include the following:

a. Perform remote hardware and software audits and consequently alert you to potential issues, for example hard drives and processors at or near capacity, unlicensed or unauthorized applications installed, devices that have not deployed required software application and operating system updates.

b. Full management reporting capabilities across multiple devices and client locations.

For more information about PC remote support tools, read this and download our white paper 'How to make your business more flexible and cost effective'.