Online backup Self Help information

Self Help for Restores in the event of an Emergency situation…

Getting started

Open the Redstor Backup Pro application

From the Start Menu

 

 

Or the system tray

 

 

Once the application has launched

 

 

Navigate to the Restore Selections Tab & follow these instructions:

 

 


Step 1: 

Click on Restore Tab, as shown above


 

Step 2: 

You need to locate the DATE & DATA you would like to restore. Ie…Documents, Desktop etc… Right click on the ENTIRE folder you want restored ie Documents folder and INCLUDE the folder


Illustration of how to include data and what the folders should look like

 

 


Step 3:  

Once you’re happy with the DATA Selected for the RESTORE. (HIT THE RESTORE Button, as shown below.)

  

 


Step 4: 

Once you have clicked on the RESTORE button, the screen below will pop up.
As shown below, create a restore folder on your desktop. (NEVER EVER RESTORE TO THE ORIGINAL LOCATION, as the data you’re restoring may also be corrupt or infected)

 


Step 5:

Once you have selected the folder you’re restoring the data too, always select the “resume interrupted transfers”, just in case your internet connection drops.

 


Step 6: 

Once you have completed step 5, click on “SHOW ADVANCED OPTIONS”, at the bottom right hand side of the screen.

 

 


Step 7:

The only option that should be ticked is “Recreate Folder Structure”, as shown above/below.

 


Step 8:

Finally, once all of the above has been completed, you need to click on RESTORE,
highlighted below. Once the restore has completed, your data can be found in the restore folder you created on the Desktop.

 

 

 

If you are unsure and require assistance from an IronTree agent, please contact us

 


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