Optimise PC support with computer management solutions.

 2017-01-25 11:50 AM by
Optimise PC support with computer management solutions.

If you are a company's IT manager or a professional IT support consultant, you will agree that effective computer management across all networks is crucial. Implementing an efficient computer management solution ensures that your clients/corporate users enjoy maximum protection against malware, optimise their IT infrastructure and reduce their costs. It also enables you to provide the best possible support experience to end users wherever they are.

Computer management solutions comprise of the following components:

Maximum security from malware and associated threats for all devices, whether in the office or on the road, 24 hours a day, 365 days a year.
Proactive maintenance and support which enables you to manage incidents and resolve problems quickly with minimal impact on end users.
Centralised management and control allowing you to have an exact and up-to-date insight of all devices and software that comprise the IT environment that your computer management role comprises.
Here are some examples of how a computer management solution can assist:

Remotely defragment hard drives ensure that all critical operating system patches have been deployed on every device and that all required software updates have been done remotely.
Continually and automatically monitor networks whilst being alerted to and resolving potential support issues before they occur - which can cause downtime and client frustration. Issues in this category include hard drives nearing capacity, server processors that are overheating and any event which creates an error log.
Remove unnecessary and unauthorised software - a critical element of modern computer management is the ability to detect and remove software which has been downloaded and installed without approval. This software has the potential to introduce security threats and/or time wastage.
Remotely deploy required corporate software solutions to ensure that all users are using the correct applications.
Assist operators who are complaining that their computers are 'slow' by checking and optimising issues such as applications loaded into the start-up menu.
Ensure that devices are not infected with malware or spyware. Malware can sneak onto a computer in a zillion different ways and quite often it sits in the background slowing your machine as it sends out spam emails, searching for other computers to infect.
Enable complete office protection: a business today lives and dies according to its electronic data. Data is the most valuable corporate asset as well as the easiest asset to steal. Effective computer management solutions include the functionality to lock corporate devices and thus preclude the possibility of data being copied off the network to removable media devices.
If you're looking for a computer management solution, then you should be looking at cloud based solutions. Cloud based computer management solutions are best for the following reasons:

Cloud solutions are easy to deploy and require minimal local software installation.
They are easy to use and support client devices from any device (PC, tablet, smartphone, etc).
Always access the most up-to-date databases. This means that all required software updates are always detected and all network devices are monitored and checked against up-to-date malware pattern databases.
Cloud management solutions are both scalable and cost effective (and usually don’t involve long term contractual commitments).
There’s really no longer any reason to waste time and money with traditional support practises, which mostly involve time delayed on-site support. For more about computer management, download our white paper here.